FAQ
Delivery, cash on delivery, exchanges and sizes. Didn’t find it? Ask us on WhatsApp.
How much is delivery?
Delivery is free on every order, to every city in Pakistan.
How long does delivery take?
In-stock orders are dispatched within 2 working days and usually arrive in 3–5 working days. Smaller towns can take up to 7 working days.
How do I pay?
Cash on delivery. You pay the rider in cash when your parcel arrives — no card or advance payment needed.
Can I check the parcel before paying?
Yes. Open it in front of the rider, check the fit and the stitching, then pay.
How do I confirm my order?
We message or call you on WhatsApp after you order. Orders we cannot confirm within 48 hours may be cancelled.
Can I exchange the size or colour?
Yes, within 7 days of delivery, as long as the item is unworn, unwashed and has its tags. Message us on WhatsApp to start an exchange.
Do you give refunds?
We refund damaged, faulty or wrong items when a replacement is not available, by bank transfer, JazzCash or Easypaisa. Change-of-mind returns are exchanged instead.
Can I exchange sale items or items bought with code TMF30?
Yes, sale and Offers items can be exchanged for size or colour within 7 days. They are not refundable unless damaged, faulty or wrong.
What if my parcel is damaged or wrong?
Message us on WhatsApp within 48 hours of delivery with photos and we will replace it free of charge.
How do I find my size?
Use our size guide (chest, length and waist in inches), or send us your height and weight on WhatsApp and we will suggest one.
Can I cancel my order?
Yes, free of charge any time before it is dispatched. Just message us on WhatsApp.
Do you ship outside Pakistan?
Not yet. We currently deliver within Pakistan only.